Frequently asked questions
Everything you need to know about our services and billing
Delivery charges depend on the number of cases to be delivered and the postcode. Please contact departures@nexuswine.com for a quote.
Soon you’ll be able to action this via your Nexus online portal, but for now please contact departures@nexuswine.com
This is currently in development, for now please contact departures@nexuswine.com
If they offer storage, the most cost effective way to store your wine is often with the merchant that you’ve purchased it from as they can subsidise their storage charges against wine sales. However, this will negate the associated benefits and reassurance of truly Independent storage of your wines.
Yes, however you may find it to be more expensive than a Nexus account and the inventory information provided might be limited. You may also have to arrange your own insurance. Being a NEXUS member gives you the effective negotiating power of over 2000 collectors.
Mixed cases can be stored if you’re Nexus Premium account holder. We require mixed cases to be photographed upon arrival. Pricing
You can store across any of our designated locations and view your Collection via your online portal. Storage Locations
You can store spirits as a Nexus Premium account holder. Pricing
Not necessarily. Cases are stored to use space cost effectively and keep movement of wine to a minimum. Your cases are all individually identified by a unique rotation number specific to you.
Every case is labelled with your account number and identified by a unique rotation number specific to you.
All our storage locations offer professional, climate controlled storage conditions. If you purchase the majority of your wine from a specific merchant, it makes sense to store within the same location (if we offer this) or within the same distribution network. This will keep transfer costs from your merchant to your Nexus account to a minimum.
There is a picking charge of £10 plus VAT per wine to bottle pick. Free of charge for Nexus Premium (restrictions apply). Pricing
Yes, up to £250k as standard. Higher values on request.
Please advise Nexus immediately, annotate the delivery note which accompanies your delivery accordingly and ask the driver to sign to confirm the damage. We will execute all claims to full market replacement cost on your behalf.
If you have provided a contact number, the driver or Nexus will try to contact you. If unsuccessful, the driver will leave a card and delivery will be rescheduled (chargeable).
Yes. Storage Locations
We have dedicated space within existing professional storage facilities benefitting from the economies of scale with large logistics partners.
All of our storage locations have climate control to ensure perfect conditions. In some places (above ground) the challenge is temperature, in some places (below ground) the challenge is humidity.
12-15 °C and 65-75% humidity.
See comparison here. Pricing
Your wines are fully insured as part of your membership at current market value underwritten by Lloyds, a copy of the policy is available upon request. We receive market valuations via a live data feed from Liv-ex www.liv-ex.com
We don’t offer investment advice but we can assist you with both sourcing and selling wine and an Independent appraisal of your Collection. Contact patrick@nexuswine.com for more information.
We can assist with both.
3-7% depending on membership tier. Pricing
This service is available to Nexus Grand subscribers.
Post-Brexit, within Europe this has become more complicated and expensive but yes, most things are possible! Long-haul is quite straightforward. Please contact departures@nexuswine.com
The terms "in bond" and "duty paid" refer to the tax status of wine in relation to government duties.
In Bond: This refers to wine that has not yet had duty & VAT paid on it. These wines must be stored in an HMRC approved bonded warehouse, where they can be held in duty suspension until they are removed from the warehouse for sale or consumption.
Duty Paid: This means that the duty & VAT has been paid on the wine, making it ready for sale and distribution.Duty paid wines can be sold freely to retailers and consumers without any additional tax considerations.
UK duty rates change rather frequently current rates here. Pricing
Contact departures@nexuswine.com for a breakdown. The calculation is here. Pricing
We can arrange for you to visit the warehouse, please contact us with plenty of notice, ideally 10 days.
Storing your wine through a specialist independent storage & inventory business such as Nexus guarantees that your wines are stored professionally and independently of any merchant or brokers stock. Each case is uniquely identified as being your property and fully insured at replacement market value. Fine wine has become an expensive commodity, and peace of mind is key for our members.
The receipting charge is an audit of your wine upon arrival into your Nexus account. If the wine has been delivered incorrectly or is damaged upon arrival, we will notify you.
By default we reproduce any drinking dates published by the merchant you bought the wine from. Nexus Premium members have access to recommended drinking windows, sourced from reputable critic tastings and Livex algorithms.
We can invoice you monthly or annually with payment by direct debit.
We credit you pro-rata for the remaining full months of the year.
Monthly billing is less suitable for smaller collections (there is a minimum monthly fee) but allows you to spread the cost of storage over 12 months.
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Office
Come and see us at our office
1 The Green
Marlborough
Wilts
SN8 1AL
Phone
Mon-Fri from 8.30 to 5pm
+44 (0) 1672 513028