Frequently asked questions


Everything you need to know about our services and billing

What are your storage charges?

Please click here


What are your delivery charges?

Delivery charges depend on the number of cases to be delivered and the postcode. Please contact departures@nexuswine.com for a quote.


How do I arrange to have wines delivered?

Soon you’ll be able to action this via your Nexus online portal, but for now please contact departures@nexuswine.com


Can I place orders via the website for delivery?

This is currently in development, for now please contact departures@nexuswine.com


Are you cheaper than storing with my wine merchant?

If they offer storage, the most cost effective way to store your wine is often with the merchant that you’ve purchased it from as they can subsidise their storage charges against wine sales. However, this will negate the associated benefits and reassurance of truly Independent storage of your wines.


Can I open an account directly with the warehouse?

Yes, however you may find it to be more expensive than a Nexus account and the inventory information provided might be limited. You may also have to arrange your own insurance. Being a NEXUS member gives you the effective negotiating power of over 2000 collectors.


Can I store mixed cases?

Mixed cases can be stored if you’re Nexus Premium account holder. We require mixed cases to be photographed upon arrival. Pricing


Can I store wines in multiple locations?

You can store across any of our designated locations and view your Collection via your online portal. Storage Locations


Can I store spirits?

You can store spirits as a Nexus Premium account holder. Pricing


Will my wines all be stored together?

Not necessarily. Cases are stored to use space cost effectively and keep movement of wine to a minimum. Your cases are all individually identified by a unique rotation number specific to you.


Are my cases labelled individually with my name and a unique reference?

Every case is labelled with your account number and identified by a unique rotation number specific to you.


Which warehouse will suit me best?

All our storage locations offer professional, climate controlled storage conditions. If you purchase the majority of your wine from a specific merchant, it makes sense to store within the same location (if we offer this) or within the same distribution network. This will keep transfer costs from your merchant to your Nexus account to a minimum.


Can I have single bottles delivered?

There is a picking charge of £10 plus VAT per wine to bottle pick. Free of charge for Nexus Premium (restrictions apply). Pricing


Are you insured when you deliver or collect my wines?

Yes, up to £250k as standard. Higher values on request.


What happens if there’s a breakage on my delivery?

Please advise Nexus immediately, annotate the delivery note which accompanies your delivery accordingly and ask the driver to sign to confirm the damage. We will execute all claims to full market replacement cost on your behalf.


What happens if I’m not in when my delivery comes?

If you have provided a contact number, the driver or Nexus will try to contact you. If unsuccessful, the driver will leave a card and delivery will be rescheduled (chargeable).


Where do you store?

Storage Locations


Do you have storage in Europe and further afield?

Yes. Storage Locations


Do you have your own storage facility?

We have dedicated space within existing professional storage facilities benefitting from the economies of scale with large logistics partners.


Is your warehouse temperature and humidity controlled?

All of our storage locations have climate control to ensure perfect conditions. In some places (above ground) the challenge is temperature, in some places (below ground) the challenge is humidity.


What’s the ideal temperature and humidity to store wine?

12-15 °C and 65-75% humidity.


What’s the difference between Standard & higher Nexus memberships?

See comparison here. Pricing


Are my wines insured, with whom and how is the value calculated?

Your wines are fully insured as part of your membership at current market value underwritten by Lloyds, a copy of the policy is available upon request. We receive market valuations via a live data feed from Liv-ex www.liv-ex.com


Do you offer investment advice?

We don’t offer investment advice but we can assist you with both sourcing and selling wine and an Independent appraisal of your Collection. Contact patrick@nexuswine.com for more information.


Can you buy or sell wine for me?

We can assist with both.


What is your commission on selling/buying wine?

3-7% depending on membership tier. Pricing


Can you manage an inventory for wines that I have at home?

This service is available to Nexus Grand subscribers.


Can you ship my wines to other countries?

Post-Brexit, within Europe this has become more complicated and expensive but yes, most things are possible! Long-haul is quite straightforward. Please contact departures@nexuswine.com


What’s the difference between In Bond and Duty Paid?

The terms "in bond" and "duty paid" refer to the tax status of wine in relation to government duties.

In Bond: This refers to wine that has not yet had duty & VAT paid on it. These wines must be stored in an HMRC approved bonded warehouse, where they can be held in duty suspension until they are removed from the warehouse for sale or consumption.

Duty Paid: This means that the duty & VAT has been paid on the wine, making it ready for sale and distribution.Duty paid wines can be sold freely to retailers and consumers without any additional tax considerations.


What are current duty rates?

UK duty rates change rather frequently current rates here. Pricing


What will the duty and VAT be if I take my wines out of Bond for delivery?

Contact departures@nexuswine.com for a breakdown. The calculation is here. Pricing


Can I come and see my wines?

We can arrange for you to visit the warehouse, please contact us with plenty of notice, ideally 10 days.


What is the benefit of storing independently?

Storing your wine through a specialist independent storage & inventory business such as Nexus guarantees that your wines are stored professionally and independently of any merchant or brokers stock. Each case is uniquely identified as being your property and fully insured at replacement market value. Fine wine has become an expensive commodity, and peace of mind is key for our members.


Why do I have to pay a receipting charge?

The receipting charge is an audit of your wine upon arrival into your Nexus account. If the wine has been delivered incorrectly or is damaged upon arrival, we will notify you.


Can I see recommended drinking dates, reviews, tasting notes and critics scores through my Nexus account?

By default we reproduce any drinking dates published by the merchant you bought the wine from. Nexus Premium members have access to recommended drinking windows, sourced from reputable critic tastings and Livex algorithms.


How do you invoice me?

We can invoice you monthly or annually with payment by direct debit.


If I’m invoiced for storage annually at the beginning of the year, what happens if I remove cases during the year?

We credit you pro-rata for the remaining full months of the year.


What’s better, annual or monthly billing?

Monthly billing is less suitable for smaller collections (there is a minimum monthly fee) but allows you to spread the cost of storage over 12 months.

Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team.

Get in touch

Our humans are here to help

Get in touch

Chat to us

Our humans are here to help

info@nexuswine.com

Office

Come and see us at our office

1 The Green
Marlborough
Wilts
SN8 1AL

View map

Phone

Mon-Fri from 8.30 to 5pm

+44 (0) 1672 513028

*
*
*


We use cookies to personalise and improve your experience. By clicking "Accept", you consent to our use of these technologies, as described in our Privacy Policy.